Support Terms and conditions
The business Support and Maintenance subscriptions are for 12 months and must be renewed on or before the expiry date to retain access to support and maintenance. Home Essentials is for 12 months only and cannot be renewed, unless a new license is purchased. The response times are best efforts and not time to resolution. We normally expect to resolve your problem at first response however that is sometimes not achievable.
Don't forget, there are plenty of online resources available in our knowledge base and you can connect with other customers in our forums.
- Home Essentials
Macrium Reflect 8 Home Edition includes 12 months free Technical Support. This will ensure that not only do you get a great backup tool for your home PCs, but you know that there is help if you need it. Support Forum access and Minor updates (i.e. v8.0 to v8.x) will be perpetual for the life of Macrium Reflect 8.
- Support and Maintenance for Business Users
Enjoy 12 months of support via email and, if needed, remote access to your problem system. As part of this annual subscription you will get Major updates (i.e. v8 to v9) for free. If needed we can remote access into your system to resolve problems wherever you are in the world.
- Premium Support for Business Users
We believe that a quick response time is key for businesses and from January 2023 all new business purchases and renewals include the premium SLA.
- Trial Users
Macrium is pleased to make email support available for users evaluating our software.